Privacy Policy

We collect information in the following ways:

Personal Information

When you create an account, we collect your name, email address, phone number, date of birth, and gender. This information is necessary to provide our dermatology consultation services.

Health Information

To provide dermatological care, we collect skin condition descriptions, photos you upload, medical history relevant to skin health, treatment plans, and progress tracking data. This data is treated with the highest level of confidentiality.

Usage Data

We automatically collect device information, app usage patterns, IP address, and browser type. This helps us improve our services and troubleshoot issues.

We use the information we collect to:

• Provide and maintain our dermatology consultation platform
• Match you with appropriate dermatologists
• Facilitate video consultations and treatment plan creation
• Power our AI assistant (Cara) with relevant context
• Track your treatment progress and maintain checklists
• Send appointment reminders and health notifications
• Process payments and manage subscriptions
• Improve our services through anonymized analytics

We do not sell your personal or health information to third parties. We may share your information in the following circumstances:

• With Dermatologists: Your health information is shared with the dermatologists you consult with on our platform.
• Service Providers: We work with trusted third-party services for payment processing, cloud hosting, and analytics.
• Legal Requirements: We may disclose information when required by law or to protect the rights and safety of our users.

We implement industry-standard security measures to protect your data:

• End-to-end encryption for all video consultations
• AES-256 encryption for stored health data
• Regular security audits and penetration testing
• Strict access controls and authentication protocols
• Secure cloud infrastructure with data redundancy

You have the right to:

• Access and view your personal and health data
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Export your data in a portable format
• Opt out of non-essential communications
• Withdraw consent for data processing

To exercise any of these rights, please contact us at privacy@dermagurus.com.

Our website uses essential cookies to ensure functionality. We use analytics cookies to understand how visitors interact with our website. You can control cookie preferences through your browser settings.

DermaGurus is not intended for users under 18 years of age. Minors may use the platform only with parental or guardian consent and supervision. We do not knowingly collect information from children under 13.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@dermagurus.com
• Address: Bengaluru, Karnataka, India